They are always honest and I trust them to provide me with reliable information to make informed decisions about the potential maintenance/needs of my vehicle. When my car was ready for pickup after an oil change, they said my car was in great shape and didn’t try to sell me any additional services that were not necessary.
It’s hard to find a business that doesn’t take advantage of single women with unnecessary services to upsell. I highly recommend their services. I will continue to use them and recommend them to my friends and family.Services: Oil change, General repairs & maintenance, Wheel alignment
The experience was educational and enlightening to see how thorough the staff perform vehicle care. Also, you are given a complete rundown on services needed and those that will be needed immediately.
Also, services needed but can wait for a while and won’t hurt the function of your vehicle.
The 36-minute drive was well worth the time and the traffic encountered. Will be doing a follow with next vehicle.
Services: Oil change, General repairs & maintenance, Auto interior vacuuming, Air & cabin filter replacement, Exhaust, Battery
This last winter, my car slid off the road during a snow storm. A-1 was the closest repair shop because I had done some damage. They fixed the problems the same day and even offered to help me get home with my infant son while they repaired the car. I was impressed with the level of personalization they provided. We had been burned by other shops in the past but this shop has been nothing but honest.
So this was my first visit to this hop as I was waaaay over for an oil change and my work schedule doesn’t give me enough to go to my local guy. They are across the street from my job so figured I give them a shot. Absolutely love this place Amanda and I hit right off and she was like talking with a life long friend. The gentleman in the front was also just the absolute friendliest. So the customer service deserves a 1000 stars. You will have to make an appointment which I prefer. I left my car there for my appointment they were done in an hour. But the best part is I got an email with a picture of my filthy air filter. Asking if I would also like to change it. Which I definitely did but to get a picture of it was astounding to me. This takes away from the distrust mechanics face and I find it to be a brilliant option I’ve never seen anywhere use. Like the comfort of knowing that it obviously needed to be replaced by getting picture proof is just what the car industry needs and all mechanics should use it! A1 has my business from here on out!
Services: Oil change, Air & cabin filter replacement
So I went in and got a flow master super 10 with a magnaflow exhaust tip. I’m very please along with I went in short on money and they waived a bunch of fees for me and they took me in at last minute! (The other A-1 in Springfield was extremely rude over the phone) but this location they were all super generous and nice.
Went in for some repairs and was happily surprised with the professionalism they showed. Also getting video and pictures of what was wrong with my suv was a 1st from a mechanic. 5/5 will use again.
I use to work here and I can give my opinion on what customers do not see. The mechanics there are real mechanics. They are very detail orientated. Usually at shops the service advisor communication with the mechanics is lacking but not here. Very friendly staff and employees and they are lucky to have the service advisors and real mechanics who can prove their experience. Even though I am not employed there anymore I feel comfortable and confident in bringing my truck here still if it needs work done. Everyone they hire you can honestly trust to not take advantage of you and they will treat you like family.
I had on old money pit of a truck something was always going wrong with it. Dustin was always able to pin point the problem and get it fixed quickly and at a fair price. I now have a new truck that i will continue to take to A-1. I recommend A-1 to anyone be it an oil change or something more serious.
I went in with my friend Ashley to get her car checked out at A-1 Custom Muffer and Brake and was amazed by the level of professionalism that the mechanic displayed. Dustin was very helpful and knowledgeable and made Ashley and I understand what he was talking about with out feeling like he was dumbing it down since we were woman.He was very respectful in fast. My experience at A-1 was very plesent and I will be returning there with my business.
Got my muffler repaired here and was very happy with the staff and service. They were able to show me on my car the things that they were going to fix and they were very open about pricing and options. I would highly recommend A-1 for car repairs.