I’ve been into A-1 quite a few times now. For an oil change and tire rotation, as well as a couple other more complicated problems. Unlike other auto repair shops I’ve been to, A-1 makes sure I understand exactly what the problem is and how they plan to fix it. They let me know how much the repairs are going to cost, before proceeding with work that I may not necessarily be ready or able to pay for. They get the repairs done fast and efficiently, and they don’t try to sneak random charges in or “fix” things that have nothing to do with the problem at hand. Everyone I’ve worked with there is very respectful, polite, and professional, and it’s all part of why I keep going back.
I use to work here and I can give my opinion on what customers do not see. The mechanics there are real mechanics. They are very detail orientated. Usually at shops the service advisor communication with the mechanics is lacking but not here. Very friendly staff and employees and they are lucky to have the service advisors and real mechanics who can prove their experience. Even though I am not employed there anymore I feel comfortable and confident in bringing my truck here still if it needs work done. Everyone they hire you can honestly trust to not take advantage of you and they will treat you like family.
What a wonderful experience. I had my son’s vehicle taken here because of an engine issue. Each step of the way, I was informed of issues that were found and what the cost was for repairs. In addition, pictures were shared so that I could see what the problems were. I was never put under any pressure of doom and gloom to do more repairs than what I authorized. I have to say this has been one of the best vehicle repair experiences I have ever been through. I was treated with professionalism and kindness. Thank you so much for all of your hard work, A-1 Custom Car Care!
A-1 is the absolute best. They are honest, precise, and the quality of work is second to none. I have used their services for around 6 years. I go to them for small, regular maintenance like oil changes and tire rotations. I have used their services for bigger issues, like air conditioning issues, wheel bearing issues, brake pads, etc. They are always friendly, helpful, and quick to handle your issue. I wouldn’t go to anyone else.
Services: Oil change, Air & cabin filter replacement
I’ve been using A-1 almost exclusively since living in Springfield, per recommendation from friends and family. Their service has always been great in my experience. Dustin in particular is very skilled and friendly, and does a great job of explaining issues without talking down to you. The prices aren’t always the cheapest that I’ve found, but they are far from expensive, and they show a lot of integrity.. If there was an error on their part, they take ownership of it and will work with you.
My family and I have had several cars that we have taken to the shop over the years. I am always pleased with the friendly service and comfortable atmosphere. Dustin is great at always explaining what needs to be done to our vehicle, before doing it, and explaining it in a way that makes since to someone like me. I really appreciate how hard they all work at the shop to do what they can for their customers. I would definitely recommend A-1 to all my friends and family.
This last winter, my car slid off the road during a snow storm. A-1 was the closest repair shop because I had done some damage. They fixed the problems the same day and even offered to help me get home with my infant son while they repaired the car. I was impressed with the level of personalization they provided. We had been burned by other shops in the past but this shop has been nothing but honest.
was so thankful for the team at A-1 last week. Had a Land Rover LR4 that had a coolant line break, so had to get it towed from about 75 miles away. They were the only shop in the area that would even look at a Land Rover. They were honest, looked at it quickly and got parts on the way. The pricing was fair and they did everything they could to get me back on the road to Colorado, without ruining the vacation or road trip for my family. Would be back again if we ever find ourselves in that corner of the state again!
Services: General repairs & maintenance, Engine repair
A-1 Custom Car Care installed new rotors and front brake pads on my van. Their price was the best! They also let me see the work they had done. The manager also showed me other concerns with my van, and he was realistic about the costs and when items needed to be replaced. The receptionist is also really nice. I trust this place!
So this was my first visit to this hop as I was waaaay over for an oil change and my work schedule doesn’t give me enough to go to my local guy. They are across the street from my job so figured I give them a shot. Absolutely love this place Amanda and I hit right off and she was like talking with a life long friend. The gentleman in the front was also just the absolute friendliest. So the customer service deserves a 1000 stars. You will have to make an appointment which I prefer. I left my car there for my appointment they were done in an hour. But the best part is I got an email with a picture of my filthy air filter. Asking if I would also like to change it. Which I definitely did but to get a picture of it was astounding to me. This takes away from the distrust mechanics face and I find it to be a brilliant option I’ve never seen anywhere use. Like the comfort of knowing that it obviously needed to be replaced by getting picture proof is just what the car industry needs and all mechanics should use it! A1 has my business from here on out!
Services: Oil change, Air & cabin filter replacement